Right of withdrawal & withdrawal form
PH-Music right of withdrawal
Right of withdrawal of the consumer
If the customer is a consumer within the meaning of Section 13 of the German Civil Code, i.e. a natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity, there is a statutory right of revocation via which we instructed as follows:
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods, or in the case of a service contract and contracts for the delivery of digital content that do not be delivered on a physical data carrier, fourteen days from the date of the conclusion of the contract. In order to exercise your right of withdrawal, you must send a clear declaration to us (PH-Music, Alte Bundesstraße 56, 8561 Söding-St. Johann, email firstname.lastname@example.org telephone number: 0043 (0) 664 53 22 100) ( e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
You can use the attached model withdrawal form for this purpose, but this is not mandatory.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract.
The right of withdrawal does not apply to contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery. Exempt goods from the right of withdrawal Excluded goods from the right of withdrawal are goods (game blades / tubes, mouthpieces, etc.) which may not be returned due to hygiene regulations. This applies to purchased goods that have already been sent or delivered to the buyer. Of course, the right of withdrawal applies to goods that have not been dispatched by PH-Music.
Status: November, 2015