Withdrawal Policy / Right of Withdrawal

Withdrawal Policy

Right of Cancellation / Right of Withdrawal

The Austrian term “Right of Cancellation” corresponds to the term “Right of Withdrawal” commonly used in Germany and in the Consumer Rights Directive. Therefore, we use the equivalent term pair “Right of Withdrawal (Right of Cancellation)”. In this withdrawal policy, only the term “Right of Withdrawal” is used. This term is equivalent to the Austrian term “Right of Cancellation”.

No Right of Withdrawal

There is no right of withdrawal for goods that are manufactured according to customer specifications, individually configured, personalized, or expressly produced at the customer's request.

This applies in particular to instruments or accessories with individually selected features, special finishes, custom engravings, customer-specific configurations, or any other deviations from the regular product range and stock program.

The exclusion of the right of withdrawal applies exclusively to products that have been manufactured or modified based on the customer's individual requirements. Statutory warranty rights remain unaffected.

There is no right of withdrawal for goods that are liable to deteriorate rapidly or whose expiration date would be exceeded quickly.

There is no right of withdrawal for newspapers, magazines, or illustrated publications, with the exception of subscription contracts.

Expiry of the Right of Withdrawal

The right of withdrawal expires for sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal expires for audio or video recordings such as CDs, DVDs, etc., and for computer software supplied in sealed packaging if the seal has been removed after delivery.

The right of withdrawal expires for goods which, after delivery, have been inseparably mixed with other goods due to their nature.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us:

PH-Music, Owner Johannes Plenk
Alte Bundesstraße 56
8561 Söding-St. Johann
Austria
Phone: +43 3137 200 11
Email: tanja.groenke@ph-music.at

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory.

You may also exercise your right of withdrawal online at:
https://phmusicshop.at/Online-Widerrufsformular

If you use this online option, we will promptly provide confirmation of receipt of your withdrawal on a durable medium (e.g. by email), including the content of the withdrawal declaration and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back the goods or hand them over to:

PH-Music, Owner Johannes Plenk
Alte Bundesstraße 56
8561 Söding-St. Johann
Austria

without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

We bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.